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Emotional intelligence and emotion regulation

Experiencing emotions and trying to control them is essential to the human experience. Emotional intelligence is a set of capacities that people possess—typically the ability to perceive, use, understand and manage emotions. Emotion regulation is a set of behaviours that people do—the processes people use to influence the type and intensity of emotions they or others have, when they have them, and how they experience and express them. This presentation will discuss the different emotion regulation strategies people use to regulate their own and others’ emotions, including evidence for which strategies are most strongly linked with wellbeing, and which strategies are used by emotionally intelligent people. The presentation includes a meta-analysis (101 studies, 1460 effects) summarizing the links between different regulation strategies (such a reappraisal, suppression, acceptance or social sharing) and the components of emotional intelligence (such as perceiving emotions, understanding emotions, and managing emotions). I will also discuss emerging research on extrinsic emotion regulation (the regulation of other people’s emotions), including the different strategies that people use to regulate others’ emotions. These strategies include valuing (giving the other person attention to make them feel valued or special), humor (using humor to make the other person feel better—joking or making them laugh), direct action (changing the other person’s situation to alter its emotional impact), and social sharing (listening the other person express their emotions in socially shared language). The presentation will outline evidence for which strategies are most strongly linked to relationship and wellbeing outcomes, which strategies are most effective for regulating others’ emotions in daily life, and which strategies are used most frequently by highly emotionally intelligence people.